Refund Policy – Top War: Battle Game
Top War: Battle Game is a popular strategy and management mobile game available on the Play Market that challenges players to build bases, train armies, and engage in epic battles against other players. Players manage resources, merge units, and participate in events and alliances to dominate the battlefield. While we provide extensive information and guidance about Top War: Battle Game, including tips, strategies, and updates, we offer only informational services. We do not sell in-game currency, items, or any other digital content directly, and all purchases must be made through official Play Market channels.
Although we only provide informational services, we understand that players may want clarity regarding refund options for purchases made within the game. Refunds for in-game purchases via the Play Market are generally available within 14 days of purchase if the purchased content has not been substantially used. Eligible purchases may include in-game currency, resource packs, hero or unit bundles, and event-related items, provided that the items have not been redeemed or consumed in gameplay and total usage does not exceed 2 hours. Refund requests must meet these criteria to be considered.
Refunds are not available for items that have been partially or fully used, including in-game currency spent, upgraded units, event rewards claimed, or activated bundles. Requests based on subjective dissatisfaction with game mechanics, design, difficulty, or other personal preferences are also not eligible. Purchases made through third-party vendors or unofficial promotions are excluded from refunds. These rules are designed to protect fairness, maintain game integrity, and ensure that all players have a consistent and balanced gaming experience.
Non-Refundable Situations
- Refund requests submitted after 14 days from the original purchase date.
- In-game currency, resource packs, hero bundles, or event items that have been redeemed or used.
- Gameplay exceeding 2 hours using purchased content.
- Requests based on subjective opinions, such as difficulty, visual style, or storyline.
- Purchases made via unauthorized third-party vendors or unofficial promotions.
- Accounts violating the game’s terms of service, including cheating, exploiting bugs, or unauthorized modifications.
Pre-orders or early access purchases may be canceled before content release for a full refund. Once accessed, the standard 14-day, 2-hour usage rule applies. Subscription services, event passes, or recurring purchases may be canceled within 3 days of renewal if no new content has been redeemed or accessed. Refunds are issued to the original payment method according to Play Market policies, with processing times varying depending on the financial institution.
If technical issues such as crashes, installation failures, or device incompatibility prevent normal gameplay, a refund may be requested within the 14-day eligibility period. Players may need to provide evidence including screenshots, device specifications, and detailed descriptions of the issue. Each request is evaluated individually to ensure fair, consistent handling.
Repeated or unjustified refund requests may be considered abuse and could result in restrictions on future refund eligibility. The development team reserves the right to decline requests that appear to exploit the refund system unfairly. Approved refunds are processed promptly, and confirmation is provided once the refund is completed.
As an informational service provider, our role is to provide players with accurate, reliable, and up-to-date guidance on Top War: Battle Game. This includes strategies for base building, resource management, army deployment, and event participation. Players are encouraged to review system requirements, game descriptions, and in-game content before making purchases to make informed decisions. Understanding gameplay mechanics and strategic planning enhances the overall experience and reduces the likelihood of refund requests.
By using our informational services and purchasing in-game content through official channels, players acknowledge and accept the terms outlined in this refund policy. We are committed to delivering high-quality information and ensuring transparency, fairness, and integrity for all players engaging with Top War: Battle Game.